Atm ****s, - 29 days and still no correspondence from Capitec

Going on 29 days now with absolutely no communication from the Capitec ***** Dept or anyone from Capitec for that matter. My bank card was ****** from me by ATM ****mers a month ago. I immediately canceled my card but it was too late, the ******* had drawn my money out of my account from a different ATM.

I was advised that I needed to open an SAP case and complete an affadavit, which I duly did, and emailed everything through to the Capitec ***** Dept. . A week after the incident, the police actually called me, informing me that there had been more cases like mine, opened at the police station and they had in fact caught a suspect.

It's now been 29 days since I have followed Capitec processes and I still have not heard 1 word from anyone at Capitec, nor their ***** Dept.

1. The police captured a suspect. 2. The police have acknowledged that there is a syndicate working in this area. 3. You can see it clearly was not me drawing money from the ATM, due to camera evidence.

I would like my money returned to me and I want correspondence from Capitec!.