ATM ******* Supported By Capitec

<p>So, I am writing this on behalf of my parents. My mother got paid in December (25th) and 2 days later (27th) my father used the card at an ABSA bank ATM. This was done because Capitec doesnt exactly have ATM's all over as the other banks do</p> <p> </p> <p>At the ATM, my father noticed something weird and noticed the ATM actually 'swollowed' the card. Capitec called my father and said, "we notice activity on your account, should we cancel the card" - my dad obviously said 'Yes'.</p> <p> </p> <p>My parents then made their way to the bank and was informed that R4000 was taken - in 2 transactions of R2000 each. </p> <p> </p> <p>The bank requested we furnish them with a copy of the call (weird since they called) and long story short - Vodacom cannot give a copy of that call the way Capitec wants it. Capitec is also saying that they dont call customers when this happens - indirectly calling us *****. When my dad spoke to someone in the call centre we heard someone say in the backround, "that is *****" - referring to my dad. </p> <p> </p> <p>My mother needs this money back. We have been to the Police and gave statements already. There is nothing more that we can do. The instruction was given to cancel the card and Capitec should pay. Others who experienced very similar incidents are confused because they never had to wait this long and even showed us proof of their 'journey' with Capitec.</p> <p> </p> <p>Please call my parents as soon as possible because this is absoulutely unacceptable:</p> <p> </p> <p>My dad: ********** 926</p> <p>My mom: ********** 388</p> <p> </p> <p>We need this actioned soon!</p>