ATM retain my R400 and capitenc is not accounting for it.

Hi.on the 29th November 2024 I went to alex mall to make a deposit on my capitec account. I went to the ATM outside the branch.i had an incident of loosing my money into the ATM.i was depositing 1000 rand to my main account.the ATM reject 600 and return it back,which it had retain 400 on it.i did not know what to do as I want to deposited 1000 rand then ATM ask me for more time I press no.as I want all my retain 400 back.immidiatly the ATM stuck and go back to its menu.my 400 was gone.i look around I could not see a security nor assistant one of the customer next to went straight inside while standing straight to the ATM and call consultant to come and assist me.i was also knocking on window in order for consultant see that I need help.he came I explain to him as I was left with 600 on my hand that the ATM retain my 400 as I was in need to deposit 1000.cinsultent just print out ticket for inside the branch and said to me I must go inside.i went inside capitec staff is not help full at all I sit on couch till 18h00 then called for the problem.i explain what happen and he only ask for my id and conform if it's my account and I said that's my account.he only gave me reference no and said they will call me he said I must wait for capitec to call I did not receive the call the hole Saturday until I call them and no assistance I got.i have a reference it is not helping me.***.

I reported this Metter to the branch as soon as incident happen.due the fear of my insuarance will bounce if my account have no money ,at around 18h18 I went down stairs on other floor and find other ATM which I first deposit 600 and when I see it is successfully I wait an deposit another 400 which is the money I want to be on my account as I am avoiding my premium to bounce. I explain to the consultant on phone that I did went futher and deposited money after incident happen.now the people at capitec they are saying my transaction was successful I ask them to check the time I report the dispute and the time I deposit another money they said they can't help me with anything.i feel like my money as is retain by ATM capitec ATM took my money and they don't want to account on the fault of their ATM.

Please hello petter help me resolve this Metter I have all prove and evidence and I know the ATM I was standing and the unhelpful consultant who was ignoring me when I was asking for help.capitec ATM is not safe at all no one at capitec is acceptable for the error which ATM did.today I loose 400 unnecessary. Please help