bM
bongani M

1 reviews | Active since Jun 2013

06 Dec 2016, 08:21

ATM problems

<p>Good day</p> <p> </p> <p>On the 20th November i with drew R750 from your ATM but only 450 came out and the mechine had an error afterwards. i went your bank in alberton voortrekker to log an incident. The bank told me it would take two days to resolve the issue and my money would be refunded.</p> <p>I returned to follow up but their story changed to 7 working days. its been more than 7days and still my money has not been refunded.</p> <p> </p> <p>the incident number they gave me is: ********** 1.</p>

0
Replies (1)
Capitec Bank
Capitec Bank's reply06 Dec 2016, 09:58
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,