ATM Partial Payout - CashSend showing as Redeemed."

ATM Partial Payout - CashSend showing as Redeemed. I went to Capitec ATM to withdraw cash send however I received partial of the cash sent however it shows as redeemed. This is so annoying and disturbing as this happens for the second if not third time with them failing to assist. Loosing money due to their faulty ATM or service and them failing to resolve is so frustrating. I called in and there’s nothing that can be done according to them. Even worse there wasn’t any Ref number provided for the complaint raised today. I think the best solution would be closing my account with them, I can’t continuously be dissatisfied.