atm out of service

my brother deposited money at an atm .. R9500 .. the machine said out of service as soon as he put the money in... we have been waiting for 17 days now... they said the matter would be resolved in 14 days ... we had nothing to eat on christmas we had nothing to eat on NEW years day .. our kids didnt get any presents ... half of that money is mine ... capitec is shifting blame now... it wasnt even loadshedding..... im getting concerned as i read more of this on Hello Peter.... looks like capitec staff could possibly jam the atms ... this means they can take amounts of money inside the bank and the people wu make deposits .. pay 4 it.. coz when the money is sort the system grabs from the unassigned money to cover 🤔🤔🤔🤔 this could be the case... makes sense.... CAPITEC denies responsibility ... im so dissapointed.... ima let everybody i know close their accounts .. if it was my atm .. id understand .. but the atm does not belong to me so its not my problem what went wrong .. this service aint even worth 1 star