1 reviews | Active since Jan 2010
ATM OUT OF ORDER
<p>This morning I went all the way from Athlone to Claremont - to deposit cash at the only cash accepting ATM on the Cape Flats - only to find the cash deposit function is out of order. This was very frustating as I drove by 3 branches to make this deposit at the ATM, which is cheaper. I have requested before that Capitec Bank make more of these ATM's available or modify the existing ATM's to accept cash deposits as well. However, this bank sees fit to make this facility more available in certain "affluent" areas. A very disappointing experience.</p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Faeez
In relation to our telephonic conversation, I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
We now have over 3 000 ATM's and 668 branches countrywide! Many of our branches got a makeover, and we moved more of our ATMs to places where you shop, such as malls, which are also safer. You can find one nearest to you by using this ATM and branch locator found on our website.
As discussed we have recently undertaken a massive roll out project in upgrading our existing ATM'S to have duel functionality accepting cash as well, thank you for your continued patience.
Adwena Williams
Complaint Officer
Hi Faeez
In relation to our telephonic conversation, I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
We now have over 3 000 ATM's and 668 branches countrywide! Many of our branches got a makeover, and we moved more of our ATMs to places where you shop, such as malls, which are also safer. You can find one nearest to you by using this ATM and branch locator found on our website.
As discussed we have recently undertaken a massive roll out project in upgrading our existing ATM'S to have duel functionality accepting cash as well, thank you for your continued patience.
Adwena Williams
Complaint Officer