Atm notes jam

I went to Capitec Bank Ilanga mall nelspruit on Friday 13 September 2019 to make a deposit on arrival the lady at the door kindly asked to make the deposit outside at the ATM which I did. I then inserted my notes in the despenser at prompted me to reduce them as they were many. I did that and then left few notes for the atm to verified which it did the before I could insert the account number the atm shut down and I could not continue with the transaction and the notes in the dispenser gone! The consultant called customer service who confirmed that he could see errors in atm from the time I was trying to make a deposit and he will investigate and the money will be deposited back into my account. It's Monday today and still nothing I am frustrated and dissapointed