SH
Shineen H

1 reviews | Active since Jan 2011

10 May 2017, 13:07

ATM Not giving me the amount that I have selected

<p>I went to Spar in Selcourt, Springs @12h15 - 12h18 - I have selected that I wat to withdrawn R400.00,</p> <p>The ATM indicated that I can take my bank card out the machine and then it only gave me a R100.00, instead of R400.00 - The ATM went blank (black screen with some white writing on the left hand corner)</p> <p>I waited as it was reseting hoping that it will give me the other R300.00. Nothing happend the ATM returned to the normal screen whereby you can draw money again. I went to the Manager and she said that I will be receiving my money back into my account shortly. I then phoned capitec and they said that they will have to esculate the matter to admin for investigation and that it could take 7 days.</p> <p>Please can I have the money back urgently!!!!!!</p> <p> </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply10 May 2017, 15:37
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank