ATM MULFUNCTION

Item: Capitec Bank
Rating: 1
Author: Tshepiso T

So I decided to deposit money into my bank account.However the ATM cancelled my transaction without depositing the funds into the account and the money was never refunded.Went into the bank and the ATM was apparently reset and a case number was given.What frustrates me is having to wait for 48 hrs for my money to be reversed when is was never my fault to begin with. This is utterly both frustrating and disappointing.I don't think I'll continue saving money with this bank in the future.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

05 Oct 2017, 08:12

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank's reply05 Oct 2017, 08:12

Official

Complaint Management
Capitec Bank

Best regards,

Tshepiso T's updateReviewer Update

05 Oct 2017, 13:02

I cannot wait for 5 working days. I need that money refunded by end of business today.As I've pointed out it was never my fault that there was a technical problem with your machines. You contact me and ensure that the money is credited. I will go to both the press and the Ombudsman should this not be dealt with urgently. Don't you dare give me a time frame of 5 days when I was given 48hrs and also that's not an option,I want that money in my account today.

Tshepiso T's update05 Oct 2017, 13:02

Reviewer Update

Tshepiso T's updateReviewer Update

05 Oct 2017, 14:07

I need a response within an hour on this number ***. My ID # is ***.

Tshepiso T's update05 Oct 2017, 14:07

Reviewer Update

I need a response within an hour on this number ***. My ID # is ***.