ATM money Theft incopetent staff!!!

Where to start, I am deeply disappointed, angry with Capitec this will be my last review then I will take my story to the papers and publish this cause this is utter Bull, I am the daughter in law of a legally blind woman, she can see a little but LEGALLY BLIND this is also the 3rd time I am writing a review with no one actualy doing their job- my Mom got ****** at a ATM in Alberton by 2 male during day light. Capitec you know exactly which reference I am taking about!!!!!! She got ****** and reported the problem straight away where your consultant at the New market branch, Alberton ensured us the money was not released. Guys, come on this is n lady that earns a pension that still needs to survive, so there is R11 700-00 on the 22 August a Sunday taken from her within two minutes WTAF??? these trasactions just went off - Then I get a ring from Capitec that rings twice and eventually they log calls that my mom phoned back and no one phones back !!!! LOL what a joke now Capitec just says sorry we cant give you your money back and saying that my mom is in cohorts with these people *****ing my own Money,in other words how safe is your money with Capitec when they cant even view a Flippen ATM Camera. Capitec I am done writing Nobody who is in mangement gets back to me I need this money back and one way or another I will get it back Like I said before I will make sure this gets published on all sorts of social platforms. Capitec I need a competent relaible manager who know's how to make a call that lasts at least more than two rings Tring tring Tring... and assist me to get back this money!!!! Thank you if any query please do not hesitate to Tring Tring Tring Tring my son who is more than capible to get to the phone sooner Thank you enjoy your evening