ATM malfunctioned after taking my money

I have become very disappointed with the level of service from Capitec Bank. On Tuesday I tried to deposit money at the ATM at Clearwater mall because you can't deposit inside anymore. The ATM took my money and then went out of service. My money wasn't returned to me and I was only provided with a case number and was told within 24 hours this would be sorted and that I would have money. This is now more than 24hours without any movement on my query and no feedback. This is unacceptable as this was not my fault but Capitecs equipment that malfunctioned but now I have to wait and be inconvenienced. Please I need this sorted as quickly as possible as I need the funds before the weekend