1 reviews | Active since Jul 2016

08 Jul 2016, 05:31

atm malfunction

<p>Hi just yesterday deposited 300 and the machine kicked out my card no slip transection cancelled and no money came out I called the lady who works there and now I have to wait 30days with a reference number written on a piece of paper no help at all they practically laughed at me for being concerned</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply11 Jul 2016, 07:20
Official

I acknowledge your posting, and have referred it to Azalea Muller for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply14 Jul 2016, 09:16
Official

Hi Katlego

In relation to your HelloPeter post, I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients. I do apologise for the inconvenience and frustration this matter might have caused you.

Our banking system indicates your account was since credited 9th July.

Adwena Williams
Complaint Officer

Capitec Bank