ATM jammed with my money and not returned even past 24 hours, no lucrative response from Capitec.

I am so disgusted and disappointed with Capitec service. I went to deposit rent money at the Meadowland ATM and the it got jammed as the machine was processing the transaction, my money was not returned and also did not clock in to my account. I am so disappointed with the poor service as i speak right now I still have not gotten the money back, I am being told about procedures of 7 to 14 days, while i have already incurred costs of debt order bouncing and possible eviction with my two kids. 24 hours has passed with no lucrative response all i am getting is people from their call centre telling me about the Procedure BUT ALL I WANT IS MY MONEY R4950 SO THAT I DO NOT GET EVICTED WITH MY KIDS.