ATM Jammed while making deposit

On Wednesday 27 November i went to Capitec branch that is at Southern brunch to deposit the cash money i had with me. I was with my cousin and 4yr old daughter.I had R2280 which most of it was R20 notes,few R10 note and 50 notes on it. I went to the first ATM when it was my turn because there was a queue. I started the transaction and i took out the placed it on the machine and i swallowed the money and on screen it was saying verifying the notes and after few seconds it changed to Offline, i took a picture and tried to press red button cancell hopping the ATM will return the money but it did not. immediately i entered inside the brunch to report the matter. The consultant asked me how much did ATM swallow so i started counting the amount that was left in my purse which it was R440 , so the money that was swallowed by the ATM it was R1840. He assisted to log the request and promised the Capitec will return my money.After that we went back to the ATM to deposit the remaining money the consultant changed the R20 notes and gave us R200 note and 2 R100 notes in total it was R400 so i deposited the money.

Friday i went to the bank to enquire about the feedback the consultant went to the systems and it was declined and with no reason why. And the bank manager intervened he said to me if it's declined it could be the time or the amount im claiming its wrong.And immediately i realised that when we logged a request we made a mistake by saying the ATM swallowed R1860 instead of R1840 . immediately the brunch manager sent an email but the whole Friday there was no response until today i have not heared from Capitec. This is heartbreaking because capitec has all the tools to verify my incident, I need this to be sorted as soon as possible coz i need that money.