ATM issue

- I was withdrawing money from a Capitec ATM on Friday 12/10/2018, when the cover screen came down before I was able to retrieve my money. - At this time I received an SMS to say the R300 had been withdrawn - When I went to report this in the branch on Saturday 13/10/2018, I was told they would investigate this. - I was told that I should have pushed the screen up & grabbed my money! - I was very distressed as I needed the money as I was travelling to a funeral - 16/10/2018 I have just returned from my branch where I waited for almost an hour to be told that they would investigate this matter, & that I should go back to my branch again. - I do not have my own transport & it is very difficult to get to my branch. - R300 is a large amount of money for me to be out of pocket & I cannot wait for Capitec to investigate this!