ATM ***** dismissed instead of investigating and refunding

I was de*****ed while at the ATM, it appeared as though my card was swollen by the ATM after a certain stranger insisted to assist me as the ATM was not functioning properly. Only to receive texts of cash withdrawal at the ATM. I did not have the money to report the incident and could not even go to the branch as it is a distance from my employer. On the Saturday my employer drove me to the bank where I reported the matter and I was just dismissed and a new card was given to me. When I got to the and explained to my employer she then insisted we should go back as Capitec should lodge a case. At our arrival, the guy who had helped me earlier said there is nothing that can be done. My employer then explained to the manager who willingly assisted us and called the department responsible for such. A few days later I was told I took time to report the incident. I feel that the bank has done injustice to me a domestic worker who is working hard to make ends meet was just dismissed because I don't have the luxury to always have airtime to call the bank as soon as ********** transaction happens.