ATM ***** at Capitec ATM on 14 June 2019 at Checkers in Somerset West, Western Cape.

I lost R3 000.00 through ATM ***** on 14 June 2019 at an ATM where there was no security staff. Despite all my efforts, the ATM failed to return my card and R3 000.00 was drawn within minutes from my account at another ATM across the street from the one where my card was "swallowed". I hurried to the closest branch of the bank and reported the incident. On 15 June I received an SMS from Capitec that my claim was closed (rejected) without stating reasons for the rejection. I appealed to the ombudsman for banking who referred it back to the bank for proper investigation. On 6 August I received a repudiation letter from Capitec implying that I must have compromised my PIN in some way (*******!) but they could not imagine how my card could have been compromised. I have now lodged another appeal with the ombudsman with the bank's repudiation letter attached. I feel that Capitec ATM's are targeted because of the lack of security and that the bank should refund my loss.