Atm ***** and no camera at the atm

If I could I would give a zero rating. I fell victim of atm ***** and logged a call with capitec. Went to open up a case by the polise station. Only to receive word back today that the investigation has been completed and we will not be getting our money back. It was R4000. The atm is in florida on Goldman right next to the branc. I went in today and asked at the bank them selfs and they say there are no cameras at the atm. I mean how? This is a very big problem that we are having in soith africa. I was right infront of the bank when the money went off while it was withdraw at another store. Now I dont get my money back. If I had eyes in the back of my head I would of seen the guy bending down behind me while I put my pin. So because of this my family wont have anything to eat?? Surely there should be camaras as this has been going on for so long in south africa. How was the investigation done, im not going to leave this here????