ATM *****

Item: Capitec Bank
Rating: 1
Author: Innocentia K

i reported withdrawl ***** 1 month ago no feedback or a call . Went to the branch in Randforntein were I reported the matter the consultant told it has been escalated i need to be patient. So I to I know as a client if I see a CAPITEC branded machine that is not a CAPITEC MACHINE. Here is my story I tried to withdraw R2500 then the machine gave me R1300 with an ATM saying the amount requested R2500 withdrawn R2600. I took that slip to the branch even the agent confirm that that machine was malfunctioning because it counted the R100 note as R200. Now I can't get my money back no one is willing to assist me. I curse the day I opened an account with Capitec. If this is not resolved within 72 hours I'm taking the matter to the Banking Ombusman.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

10 May 2021, 15:08

Good day Innocentia

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply10 May 2021, 15:08

Official

Good day Innocentia

Kind regards

Capitec Bank

Innocentia K's updateReviewer Update

13 May 2021, 13:15

MY PHONE RUN ONCE THEN SMS I TRIED CALLING THE KEPT ON HOLD FOR 40 MINUTES CHECK MY ACCOUNT THROUGH MY CONTACT NO. WHEN YOU CALL GIVE FEEDBACK OR MY MONEY IN MY ACCOUNT AS SOON AS POSSIBLE.

Innocentia K's update13 May 2021, 13:15

Reviewer Update

MY PHONE RUN ONCE THEN SMS I TRIED CALLING THE KEPT ON HOLD FOR 40 MINUTES CHECK MY ACCOUNT THROUGH MY CONTACT NO. WHEN YOU CALL GIVE FEEDBACK OR MY MONEY IN MY ACCOUNT AS SOON AS POSSIBLE.