ATM *****

I have experienced an ATM ***** recently, on the 9th February 2018 to be exact. My lousy R900 was withdrawn from my account as I thought my card was trapped in the atm I stood at the ATM trying to block my card using the App of which while I was busy blocking my card I got an sms from the bank that my money was withdrawn and When I got to work I called to report ATM dispute and I was told I will be contacted within 2 days it was on Friday so I received a message on Tuesday that my query will take 8 working days in terms if investigation in the matter today I got a call from one of the Agents by the name Sulaiman (BSE Unauthorised Transactions) I was told I cannot be refunded and I honestly want my money back and I would really love to know if our money is not protected and insured from these atm ****s and even if we sometimes withdraw from other atms not specifically from Capitec cant they protect our bank cards and money from ****s whatsoever because I now have doubts about this bank since I am not getting my money back from my understanding each and every company should be insured encase of such *****. I need help as I want my money back. Thank you.