1 reviews | Active since Jan 2015
ATM FAULT
I WAS AT THE ATM WITHDRAW 1000-00,WHILE I'M WAITING FOR MONEY THERE WAS AN ATM TECHNICAL PROBLEM,I WAITED FOR LONG AT THE ATM TILL I RECEIVED A MESSAGE THAT CAPITEC RETURNED THE MONEY I WITHDRAW UNFORTATLY THE MONEY WAS 900-00 INSTEAD OF 1000-00,SO MY MONEY WAS SHORT WITH 100-00.I CALLED THEM IMMEDIATLY IT WAS SUTURDAY THE 18/07/2015 THEY TOLD ME TO WAIT TILL MONDAY ,I CALLED THE AGAIN ON MONEY BUT I WAITED FOR MORE THAN TWO WEEKS WITH NO HELP TILL GOD SENT AN ANGEL TO ANSWER MY CALL BY THE NAME OF NOLO,I SPOKE WITH NOLO YESTERDAY THE 29/07/2015,NOLO MAKE A PROMISE THAT SHE IS GOING TO SPEEDY UP MY COMPLAIN AND ESCALATE IT TO THEIR SUPERIOUS AND SHE DID BECAUSE MY MONEY WAS DEPOSITED BACK TO MY ACCOUNT TODAY.<br> <br> KEEP IT UP A GOOD WORK NOLO,WE REALLY NEED PEOPLE LIKE YOU IN THE BANKING INDUSTRY.<br> MAY THE GOOD LORD BLESS YOU ABUNDETLY.<br> I SPOKE WITH DIFFERENT CONSULTENT ABOUT MY PROBLEM IN CAPITEC CALLING THE WITH MONEY GIVING THE REF NR ***1 WITH NO HELP,ALSO SPOKE TO SUPERVISOR FERREL WITH NO HELP TILL TODAY
Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.
I will pass on your kind words to Nolo and we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.
I will pass on your kind words to Nolo and we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
