ET
EUROPEAN T

1 reviews | Active since Jan 2015

30 Jul 2015, 12:18

ATM FAULT

I WAS AT THE ATM WITHDRAW 1000-00,WHILE I'M WAITING FOR MONEY THERE WAS AN ATM TECHNICAL PROBLEM,I WAITED FOR LONG AT THE ATM TILL I RECEIVED A MESSAGE THAT CAPITEC RETURNED THE MONEY I WITHDRAW UNFORTATLY THE MONEY WAS 900-00 INSTEAD OF 1000-00,SO MY MONEY WAS SHORT WITH 100-00.I CALLED THEM IMMEDIATLY IT WAS SUTURDAY THE 18/07/2015 THEY TOLD ME TO WAIT TILL MONDAY ,I CALLED THE AGAIN ON MONEY BUT I WAITED FOR MORE THAN TWO WEEKS WITH NO HELP TILL GOD SENT AN ANGEL TO ANSWER MY CALL BY THE NAME OF NOLO,I SPOKE WITH NOLO YESTERDAY THE 29/07/2015,NOLO MAKE A PROMISE THAT SHE IS GOING TO SPEEDY UP MY COMPLAIN AND ESCALATE IT TO THEIR SUPERIOUS AND SHE DID BECAUSE MY MONEY WAS DEPOSITED BACK TO MY ACCOUNT TODAY.<br> <br> KEEP IT UP A GOOD WORK NOLO,WE REALLY NEED PEOPLE LIKE YOU IN THE BANKING INDUSTRY.<br> MAY THE GOOD LORD BLESS YOU ABUNDETLY.<br> I SPOKE WITH DIFFERENT CONSULTENT ABOUT MY PROBLEM IN CAPITEC CALLING THE WITH MONEY GIVING THE REF NR ***1 WITH NO HELP,ALSO SPOKE TO SUPERVISOR FERREL WITH NO HELP TILL TODAY

0
Replies (1)
Capitec Bank
Capitec Bank's reply30 Jul 2015, 13:11
Official
Hello EUROT,

Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.

I will pass on your kind words to Nolo and we trust that your future association with Capitec Bank will be long and pleasant.

Complaint Management
Capitec Bank