ATM ERROR during deposit.

An amount of R8050 was deposited into my account on Sunday the 10th November around at capitec Tzaneen. The depositor says that after she inserted the money and expecting the receipt the ATM showed her error and she was basically the last person to use it. She went inside branch and they were offline but they assured her that she should not worry the money will reflect on my account within 48 hours.

She went to capitec Tzaneen on Monday again and she spoke to Zeni a consultant who told her that they are still waiting for technical team because the ATM has been off since after she deposited. She asked her some questions to verify, the account number and the amount plus the type of notes she had and the time of deposit. She gave her the reference and again assured her that money will reflect with 48 hours and consultant promised to call her 'follow up'. Its Wednesday today, its passed two business days and money is still not reflecting and neither of us is hearing from capitec. Today again they went to capitec Tzaneen and were told that they are aware of the problem we are not the only ones they are still waiting for machine operators to come in and cou t the money like WHAT THE HECK. If no one goes to Capitec then we wo t know whats going on. I dont think this matter is taken serious. I am in JHB i dont know if going to my branch will help coz i only have the ref number.