ATM ERROR

June 16 I did a withdrawal at KSIA Durban using capitec ATM I punched in an amount of R1000 and I only received R800 from the ATM I immediately phoned capitec customer service number I logged the call and Ref no was sent and the agent who was assisting me told me that it will take 48 hours for my dispute to be resolved today is the 20th I'm still not credit. I went to the branch the guy who was assisting me phoned customer care as my dispute was not reflecting on the system customer service told him to open a new dispute I told him no that's not gonna happen I already have a ref no why open a new dispute and I left because my time was already wasted.

Had to rush to work, on my way I phoned customer care they told me my dispute is escalated to complains department and they don't know how long they will take to resolve the issue. I'm sooooo disgusted by CAPITECs service and disappointed at the same time I've been using capitec for more than ten years but because of the service I got I'm thinking of leaving them.

48 hours turned to 96 hours and I'm still waiting...🤮😳😡