ATM DRAMA

I'm banking with capitec, on Monday the 12 Aug . Where i am working the is no capitec ATM so we have only standard bank ATM so i needed money i went to the ATM to withdraw . when i was doing the transaction the money didn't come out from the machine and i got the sms notification that it was successful. which i immediately called standard bank to let them know that i was withdrawing the money from their atm due to i am not their client . they said i must follow up with my bank which is what i did. the lady i spoke to told me the are investigating my case and it will take 24 hrs for them to reverse my money to my account . now i'm calling my bank to follow up they are telling me it will only take 30 days for my case to be solved . like i need my money i have family to care for i use that money for my transportation how will i get to work? i understand they need to investigate but why was i told it will take 24 hours. then when i call again after 24 hours now they are telling me it will take 30 days . like what about me do they even care they don't even call to let me know they still waiting for standard bank to contact them . worse part they telling me the is nothing they can do on their side like