ATM DISPUTE

I am disgusted and Angry, this is the 2nd time in two months Capitec bank is robbing me OF my money, 1st it was unauthorized purchase from my credit card now it’s the ATM withdrawal. on the 2nd of September 2019 I used Capitec ATM inside the Supermarket at University of Johannesburg Kingsway Campus, I wanted to withdraw R1500, so I inserted my card, put my pin, chose the withdrawal option and then went to other amount, when I clicked other amount the ATM automatically cancelled my transaction and gave me back my card. While still standing in front of the ATM I asked the security guy if I can withdraw R1500 at the Machine and he said NO, then I left to go to another ATM upstairs to withdraw the amount of money I wanted. Immediately after withdrawing from that particular ATM I RECEIVED TWO SMS’S AT THE SAME TIME, ONE FOR THE WITHDRAWAL FROM THAT PARTICULAR ATM AND ONOTHER FROM CAPITEC ATM, the one from capitec stating that I just withdrew a R1000 which I DID NOT, I IMMIDATELY rushed back to the store and I was advised to speak to the shop owner, I explained to him what just happened and he told me that I will get the money back and I must also call Capitec. I decided to go to capitec campus square branch to log the case, and they told me that I will get feedback within 5 working days, which I did no until I called customer service to follow up, only to find out the information given was incorrect, how? I don’t know, I had to explain to the lady what happened again and she told me to wait again they will get back to me. again nothing happened. 11/09/2019 I went to Capitec cresta branch just to follow up on my case, the Lady called Taylor assisted me, she then called I DON’T KNOW WHO? and told me that apparently I won’t get my money because there was no extra cash FOUND in the ATM. She was not satisfied herself about the answer she received, she then went to the branch manager to ask for the way forward. She then escalated the case. The lady called Wendy Mbelekane (complains officer) was dealing with my case. To cut the story short, she called me today 18/09/2019 to tell me that unfortunately I cannot get my money back because according to the reports THERE WAS NO EXTRA MONEY IN THE ATM, PLUS THE ATM DIDN’T HAVE ANY FAULTS. I WANT TO LET CAPITEC BANK KNOW THAT I WONT LET THIS GO! I want my money; they must tell me how come I didn’t get the sms same time when I was still at their ATM, AND I want the footage of me trying the withdraw at their ATM, as far as I know in every ATM there is a Camera. I AM NOT SATISFIED WITH THE FEEDBACK THEY GAVE ME. IT DOES NOT MAKE SENSE. AGAIN! I WANT MY MONEY BACK.