ATM Dispute

On 3 April 2026, I attempted to withdraw funds from a Capitec ATM at Campus Square. During the transaction, the machine did not prompt me to select an account type as usual; instead, the screen went blank and my card was retained. I remained at the ATM for some time to see if the transaction would complete or if my card would be returned, but nothing further occurred.

I immediately contacted the bank to cancel my card and subsequently visited the branch on 7 April to request a replacement. At the branch, I was advised that a refund would be processed within approximately three hours. However, upon returning home, I received an SMS stating that, following an investigation, the ATM had dispensed the funds and that no refund would be issued. Case #***9.

I wish to dispute this outcome, as I did not receive any cash from the ATM despite the transaction reflecting as successful.