ATM dispensing incorrect Amount- Customer care failing to resolve the problem

On Sunday the 3rd of March 2024 I went to collect a cash send of R1200 at the Cape Town International Airport ATM, the ATM only dispensed 4*R200 notes and printed out a cash collection receipt stating: "Cash collected: R1000, Cash outstanding: R200" and below that " Insufficient cash in ATM"

I immediately called the client care centre to report this, after trying again to collect cash but was unsuccessful. I spoke to a lady who told me that the voucher was still redeemable and that I needed to try at another ATM to redeem the voucher so I went to another ATM but unfortunately received R200, the R200 balance from the R1000 reflecting on the receipt, I never received.

I called again customer care and spoke to another lady who logged a query for me with the ref number: *** and told me I would telephonically receive feedback within 48 hours. But that never happened.

I called again on Friday 8 March 2024 to follow up, I spoke to a lady who informed me that I was misinformed as I will only receive feedback after the my query has been finalised. She told me that it has been assigned to an agent and that the agent is still investigating.

Today I call again and spoke to Siphokazi who told me that my query was logged incorrectly and that is why I have not gotten any response. She logged a new query on my behalf with the ref number: *** and promised to make contact with me as soon as she gets any feedback. Honestly I feel this is the person that is going to help me with this and the rest just don't know what they are doing and just wasted my time.