ATM DISFUNCTIONAL AND NOT MY FAULT

I was at Boulders Capitec bank today to withdraw money on one their ATM's and I withdrew the money but ATM DID NOT DISPENSE MY MONEY, (indicated that is out of service) ON MY ACCOUNT THE MONEY WENT OUT...I then proceeded to inform one of the consultant that I want my money. I was then advised that they have to investigate. I mean I informed the consultant immediately about incident so why should wait for my money. Capitec don't investigate when taking what's due to them monthly. I want my money today NOT TOMORROW. THIS BANK IS A **** OF RUBISH. I am moving all my debt orders from this bank.