ATM did not eject cash withdrawal

On 22 October 2018. I withdrew cash from a Capitec ATM in Vereeniging. The ATM processed my transaction, generated a slip confirming that the withdrawal was successful but the ATM did not eject the requested funds.

I immediately contacted Capitec and they gave me assurance that my case will be resolved within 48 hours. A week has passed and my query has not been resolved. I have been calling Capitec on a daily basis but no one seems to be interested to resolve my query nor refund the money to my account.

My case number is ********** 7.

I am very disappointed with the customer service that I have received from Capitec.