ATM did not dispense any money.

Good Evening Today at 18:41 I went to a Capitec ATM in Kwa-Thema to withdraw R500 using my ABSA card. The ATM processed the transaction for a very long time and eventually it said “Transaction Cancelled”, it did not dispense any money or give me a slip. I then received a notification from my bank that R500 has been withdrawn from my account. I called Capitec Client Care but they are referring me to ABSA, I’m not sure what incompetence told your consultant to tell me that. The ATM is yours. It’s your responsibility to return my funds. Please use the details I have provided above to reverse my funds. Don’t be the typical Capitec and ignore customer grievances.