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Vuyokazi M
1 reviews | Active since Jul 2020
01 Jul 2020, 15:16
ATM did not disdpense my money
I was withdrawing money from ATM and it was not dispensed and when I went to the branch was told to wait 7 to 14 working days and a REF no. but the reason for the withdrawal was that I wanted to use my money and now I cant and its not my fault. such poor service and inconvenience.
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Replies (3)
Capitec Bank's replyOfficial
01 Jul 2020, 16:24I acknowledge your posting and have referred it to Complaint Management for immediate attention.
Capitec Bank
Capitec Bank
Capitec Bank's reply01 Jul 2020, 16:24
Official
I acknowledge your posting and have referred it to Complaint Management for immediate attention.
Capitec Bank
Capitec Bank
VM
Vuyokazi M's updateReviewer Update
01 Jul 2020, 16:36Hopefully that will be soon as I really need that money.
VM
Vuyokazi M's update01 Jul 2020, 16:36
Reviewer Update
Hopefully that will be soon as I really need that money.
VM
Vuyokazi M's updateReviewer Update
02 Jul 2020, 10:06I have seen a couple of people on FB who have experienced the same problem as mine and I also have not been contacted but my 1st email to Capitec was on the 30th and the electronic response said i will be contacted within 24hours but since then I have not heard from Capitec except for the response that I got here. Either than that nothing. I am really not happy with the service i have received and would be taking my account else where. I wanted to add the screen short of the other clients that am talking about but unfortunately its not allowing me.
VM
Vuyokazi M's update02 Jul 2020, 10:06
Reviewer Update
I have seen a couple of people on FB who have experienced the same problem as mine and I also have not been contacted but my 1st email to Capitec was on the 30th and the electronic response said i will be contacted within 24hours but since then I have not heard from Capitec except for the response that I got here. Either than that nothing. I am really not happy with the service i have received and would be taking my account else where. I wanted to add the screen short of the other clients that am talking about but unfortunately its not allowing me.