ATM deposits

Today I went to Capitec Branch Braamfontein with the intention of making few deposits I was turned away and directed to the ATM where I waited almost 40 minutes had to leave the Q as I had business meeting to attend to . As I’m writing this review I’m currently at Meadowdale Mall trying to make the same deposits they directed me to the ATM again . As this time I’m more ****ed I ask the consultant there if it’s a must to deposit by the ATM or it’s a choice I was straight told it’s a must they don’t take deposits inside. Mind you only one ATM is working the other one out of service for more than 40 customers on 1 ATM. I waited for more than 20 minutes and still far from reaching the ATM I then decide to call the complains departments to confirm if we not allowed to make deposits inside as the guys are literally just sitting I spoke to Thami in the process of confirming that to me he dropped the phone on me I was shook . I just need to know is this how Capitec now treat their customers? If what the consultant said it’s true about deposits on the ATM only . Then you will loose customers like as you know you can’t compare your self with banks like FNB as they have 5 or more ATMs in their branches compared to your 1-2 ATMs per branch . I’m starting to even pack my bags and go . Time is money .