1 reviews | Active since Aug 2016
ATM Deposit Upington Kalahari Mall
<p> Yesterday morning i went to Capitec Bank to do a cash deposit. Unfortunately when i got there the bank was still closed as the banks in Upington Mall only opens at 09:00. I then went to a Capitec ATM which accepts cash deposits at the same mall but at a different entrance. When i got to the machine i did not see a sign as to the limit that can be deposited at a time. I put my card into the machine and entered my secret pin code. The machine opened and i deposited the money. The ATM then checked the money and after a few minutes it returned a R200 note that was a bit worn.The machine then went on to check the notes again and then suddenly the machine switched off. After a few minutes the machine came on again and i put my card in again to check my balance. I first tried to to draw a statement and check the balance but the printer was not working properly. I then put in my card again and draw a R1000.00 but it was declined unable to process. Very frustrated already i checked my phone to see the sms updates. The balance was updated according to the deposited amount and then it was reversed again. The withdrawal of R1000 showed and then reversed again at the same ATM. I then went to the ATM at the otherside of the mall where the bank is and checked the balance. Money i deposited still didn't show. I called the ***hotline number and spoke to a lady with the name of Ofentse and she told me that it would take 48 hrs to escalate the matter. When asked when can i get my money she said it should take about 48 hrs. I called the Hotline number again this morning and another lady told me it would take a week. </p> <p>Bull---- Man</p>
I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day
As telephonically discussed. The matter has been successfully resolved.
I would once again want to apologise for any inconvenience caused.
Regards
Pheliwe Baartman
Complaint Management
Capitec Bank
Good day
As telephonically discussed. The matter has been successfully resolved.
I would once again want to apologise for any inconvenience caused.
Regards
Pheliwe Baartman
Complaint Management
Capitec Bank
