ATM deposit that did not go through and machine switched off

my mom went to deposit money on Thursday at Thavhani mall Capitec branch. The ATM machine went off while she was still busy with her transaction. She then went inside the branch and an incident was logged. incident number ***1. My mom was advised that within 24 hours this issue would be resolved, but that was not the case. Today is Saturday she went back to the branch and she was told that if the deposit is not reflecting into my account she must go back to the branch on Tuesday. This is not fair. My mom is old and she does not have the money to go up and down trying to check up on somebody who is clearly not doing their job.

Capitec the reason my mom was sending the money it is because i really really need it and this delay is inconveniencing us. Please attend to this matter.