ATM DEPOSIT MACHINES - can’t be trusted

Hello.

Last night I had a terrible experience with CAPITEC BANK at the Capitec ATM in Prellerplein Bloemfontein.

I made a deposit of R3650 and when the amount displayed on the screen, it showed the incorrect amount of R2460, I then cancelled because the amount displayed was incorrect and I thought my money would come out again but when it did, it came out being the INCORRECT amount that was displayed on the screen.

I continued to then call the helpline and the 1st time I called, I received no reference number that they said would be sent to me via text. I called a 2nd time and the same thing happened- no reference number. I then called this morning (26/02/2019) and finally got a reference number but no one has called me back to investigate or to provide feedback on the issue. This is UNACCEPTABLE, Capitec, because I trust that when I put money into the ATM, the amount put in is what will be displayed or be returned back to me. I have major trust issues now, and it’s worsening because no one is giving clarity or finding a solution to the issue. The worst customer service experienced by this bank.

Please help. It’s urgent. Thank you.