ATM Deposit Dispute Decline

<p> Dear Capitec Bank<br />I have been inconvenienced by one of your new tech deposit atms. On 22 October 2016 in Vangate Mall, I made an attempt to make a deposit using this new atm, however the machine decided to stop working while counting the notes I have just deposited. This accident was witnessed by one of the branch consultants and I was called in the branch and the case was reported. Days later I made a follow up with the bank and no one seems to be able to help me until now. Just this morning I receive a cold SMS saying my deposit dispute has been declined.<br />Now, what is the question? I am told this will be further be escalated to the complaints management and they will be in contact the next 48hrs. clearly, this is not a priority and urgent matter to the bank. I am not happy with the level of service and treatment I have been receiving especially, with the outcomes of the investigation. I request the details of the report and CCTV footage at this atm. I believe I am being unfairly treated here and I am planning to challenge this decision if Capitec does not resolve this in the next 48hrs. I would appreciate a call from the Bank or I will take legal action against the bank.<br /><br /></p>