1 reviews | Active since Sept 2024
ATM Deposit dispute
I've just seen a review on Capitec's ATM deposit dispute and concerned that the same might happen to me.
My incidents reference number is: ***
I wasn't convinced by the call center agent that I'll receive the money that was deposit only for the ATM to go offline whilst the R2800 deposit was in progress. A 48 hour turn around time means the ATM will be fixed the same day but the amount might not even reach my account. I am yet to see how Capitec handles this issue as I need to book a flight with it.
Note to their digital feedback team: Do not respond for the sake of responding as you do not take your customer feedback seriously. Customer reviews and ratings guide other customers on their experiences with your brand.
I complement the urgency and attention given to my query and applaud your timely response across all departments involved. Where possible, may you extend the excellence to more customers with similar queries or any other query.
Great work!!
Regards
Tumelo
I complement the urgency and attention given to my query and applaud your timely response across all departments involved. Where possible, may you extend the excellence to more customers with similar queries or any other query.
Great work!!
Regards
Tumelo