ATM DEPOSIT

My rating is 0, Capitec used to be my bank up until 02/06/2023 where I went to deposit money for my cousin, while I was busy with the deposit the ATM said OUT OF SERVICE and my money was gone till today I haven't received the money. I have called and emailed them, I went to the branch but no one is helping, even today I called their *** number before 9am. They said they are still finalizing my query. They will call me in the next 30 minutes to an hour till now I haven't received any feedback. I'm honestly disappointed in CAPITEC that the money will disappear just like that or it's how they **** people.