ATM Deposit

My father went to Mutale Tshilamba Capitec on 29 October to deposit money and it got stuck on the atm. He was told the money will be paid as soon as they match it. To our surprise even today nothing was done. We tried calling them on his behalf as he is an elderly person who stays in rural areas but we were told he needs to call himself. This morning he went to the bank and he was told they can see the money but no answer why they are not processing it. This is quite disturbing and disrespectful. Am so disappointed being their client myself. I would hear from people complaining about it but this takes the trophy. Can you imagine the inconvenience of the person who needed to use the money and the up and down of an elderly person who is currently sitting at the bank with no answers. What a shame