Atm deposit

I'm very disappointed with capitec bank on the 12th of September 2018 I went to deposit money at the atm an amount of R1700 while depositing the atm just jammed and went out of service with my money inside.I called client care same time and they told me they do see an error on their side I must go to the branch next day coz it was already closed.Ever since I have been going to the branch and told to wait they still busy with my case.Today I went to the branch and was told they cannot see my money and case is closed.Im so angry and disappointed how can they see the was a jam on the atm all this time and over a month I'm told my money is nowhere.