ATM deposit

Item: Capitec Bank
Rating: 1
Author: Lelethu N

Bad and unprofessional. Deposited money on the ATM machine got the slip and cell phone notification stating the money was inn and how much was the balance and left the ATM. Two minutes later another notification from Capitec bank saying "MONEY IN CORRECTION" and minus the exact amount I deposited. How's that possible, what is it that they were correcting after I left the ATM and got notification, where is my money, what happened?

Helpful (0)

Replies (5)

Capitec Bank's replyOfficial

03 Oct 2017, 11:54

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply03 Oct 2017, 11:54

Official

Complaint Management
Capitec Bank

Lelethu N's updateReviewer Update

10 Oct 2017, 13:25

Today its 10 October 2017 I haven't received my money back from Capitec all they do is just calling telling me that there will be more investigation about my money. I don't care about their investigation I want my money back. I deposited my money and got a receipt as a proof and I didn't withdraw money after but they minus that money. I now pay for their faulty machines mistakes. Why don't they do they investigation after paying my money? Capitec pay my money back please I need it.

Lelethu N's update10 Oct 2017, 13:25

Reviewer Update

Lelethu N's updateReviewer Update

10 Oct 2017, 13:30

What is wrong with your ATM machines I've notice that most complains these days they all about your ATMs?

Lelethu N's update10 Oct 2017, 13:30

Reviewer Update

What is wrong with your ATM machines I've notice that most complains these days they all about your ATMs?

Lelethu N's updateReviewer Update

11 Oct 2017, 11:16

Capitec bank refunded me my money today :) I am so happy. Thank you ever so much, it too long but at the end got my money. After all I am still your client. THANK YOU

Lelethu N's update11 Oct 2017, 11:16

Reviewer Update

Capitec bank refunded me my money today :) I am so happy. Thank you ever so much, it too long but at the end got my money. After all I am still your client. THANK YOU

Capitec Bank's replyOfficial

11 Oct 2017, 11:16

Hi Ms Nkweba

Thank you for providing us with an opportunity to address your matter.

As per our telephone conversation, your matter has been resolved and you have confirmed to be happy with the outcome.

Kind regards

Donorique

Capitec Bank's reply11 Oct 2017, 11:16

Official

Hi Ms Nkweba

Thank you for providing us with an opportunity to address your matter.

As per our telephone conversation, your matter has been resolved and you have confirmed to be happy with the outcome.

Kind regards

Donorique