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Hloni S

1 reviews | Active since May 2016

04 May 2016, 13:35

Atm deposit

I deposited money from Capitec bank ATM on the 30 April 2016. The transaction did not reflect in the recepients bank account and ATM never gave the money back. Immediately I logged a call with the bank customer service call centre, and I was promised feedback within 48 hours and given a reff number. Up until today I have not received any feedback and I have been following up with them for the past 4 days but they telling me to wait as they are doing an investigation.

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Replies (3)
Capitec Bank
Capitec Bank's reply10 May 2016, 08:32
Official

I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply14 May 2016, 08:26
Official
Good day Hloni Seatla It is with huge regret to learn of the problems you had regarding this matter. Please accept my sincere apologies for any inconvenience and frustration caused. In order to investigate your complaint, we will require the recipient’s savings account number or the incident number which you were provided with when you had logged the matter with Capitec Bank. Once we have received the requested information, we will be able to investigate your claim. Please forward the information at your earliest convenience. Kind regards Oscar De Villiers Complaint Management Officer
Capitec Bank
Capitec Bank's reply18 May 2016, 06:17
Official

Good day Hloni Seatla

I have attempted to contact you via email on numerous occasions regarding your incident you had reported via Hello Peter.

I have closed the incident as we unable to investigate the matter without requested information of the incident.

Should you require the matter to be re-opened please feel free to contact me directly.

Kind regards

Oscar De Villiers
Complaint Management Officer
BSC: Service Administration

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