MM
Molefe M
1 reviews | Active since Feb 2021
20 Sept 2022, 11:09
ATM Cash Disputes
I attempted to make a deposit on Saturday, at around 10 am. Atm went offline, money did not reflect in my account nor did I get it back from the ATM. I went into the branch to lodge a dispute, was told it would take 24 hrs or less. I have not received any feedback, today I went back to the branch, they had no feedback other than to say, incidents from Saturday have not been resolved, this is super inconvenient.
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Replies (2)
Capitec Bank's replyOfficial
20 Sept 2022, 13:15Good day Molefe
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply20 Sept 2022, 13:15
Official
Good day Molefe
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MM
Molefe M's updateReviewer Update
23 Sept 2022, 10:09I was told I'd be given feedback by the 22nd, still nothing, what kind of service is this??? No regard for people's money whatsoever.
MM
Molefe M's update23 Sept 2022, 10:09
Reviewer Update
I was told I'd be given feedback by the 22nd, still nothing, what kind of service is this??? No regard for people's money whatsoever.