ATM CASH DEPOSIT NOT CREDITED TO ACCOUNT

My brother deposited money on 30th December 2015 just before 4 PM at a Carlton Centre Capitec atm in JHB CBD but the machine neither issued a receipt nor money credited to account. Immediately he went inside the branch to report the incident numbers ***0 & ***6. & he was advised that it will be a 24 hour period to work on it. Despite being assured that it was going to be sorted nothing has worked & what is even more frustrating is when ever I call there 0860 number, am told it has been sent to Atm Admin & they will get back to you. This is beyond the 24 hrs that I was promised. I really don't expect this besides am spending more calling them to follow up.