ATM cash deposit dispute

I deposited an amount of R4800 cash into my Capitec account on the 15/11/2023 and the ATM jammed before I confirm the deposit. I called the consultant who was at the reception at that time to come and assist me. We waited at the ATM until the screen was showing the main menu. She told me it's a cash jam and they have to log a call which they did. I received an sms with a reference that stated that the matter will be resolved within 48 hours. It is 7 days now and the money is still not reflecting in my account. When I called the customer service centre they said they see a cash jam of R2900,only they know what happened to the rest of the money. The only time I get to know what's happening is when I give them a call or drive to the branch. The worst service ever