Atm becoming clients problem.

Went to the ATM to withdraw money to fill my tag. As my card came out the ATM switched off. And money wasn’t dispensed. So the electricity came back and I called to report the matter. Now it’s their atm didn’t use a different back atm and they need to first do a whole investigation which I hear well however I need to get home. I can’t get home because my money is still being investigated on whether it dispensed or not or where it went to. Now how am I to get back home????