ATM ate my card

<p>On Tuesday the 30th of August I wanted to withdraw money at my local capitec bank atm, I put my card in but the machine still show insert card, I wanted to cancel the return my card but the machine would not allow me. In a panic I called the call centre to block the account, which they did, I didn't take the name or the ref number from the agent, I remember asking if I would be charged for a new card and he said NO. The next day I went to my local capitec bank branch in Harrison street Johannesburg to get a new card, the guy I was speaking to said I would be charged R53, I then said to him that the person I was speaking to on the phone said NO. I then left and called the call centre and spoke to Edson(ref number ********** 8). He asked if I wanted to speak to a supervisor which I said yes, the supervisor still has not called me. I am not willing to pay for a new card because the call centre agent I was speaking to made it clear that I would not be charged for it.</p>