ATM *****

Good afternoon I'm writing this with a heavy heart on behalf of my grand mother Lindy Sibiya, a pensioner, who has recently been a victim of ***** at a Capitec ATM

(03/09/2025) my grandma, had sent my little brother to withdraw her pension money for her she struggles to walk since having a hip surgery, things didn't go quite as planned,the card was inserted into the atm to withdraw but to his surprise no money came out. he tried withdrawing again a couple of times but he was not successful, we made queries with the branch and we were told that the money was withdrawn from the account even though he did not get it. when we checked the statement it shows that the money kept bouncing back to the account meaning the atm had a problem that should have been picked up by an atm custodian. we were then told that an investigation will be conducted and feedback will be provided in 48 hours, we went back after about 72 hours and we were told that further investigations will be done and feedback will be provided after 48 hours, it's been over a month now we haven't heard a word from Capitec Bank. This incident took place in jabulani mall. It saddens me that an elderly woman visibly in pain is treated so poorly by the branch manager and staff at this branch. We did not even get a reference number for query, to this day.