ATB Deposit ****

On 07/01/2025 I deposited R5350 at a branch ATM. The atm gave an error message saying "deposit error" and then the machine went out of service. I immediately called one of the 2 consultants who were standing and chatting at the entrance of the branch and told them what has happened. They immediately asked me to go inside and log a dispute. I was given a reference number and was told the money would be in within 24, but usually it takes about 2hours to reflect on my account.

The following day I called customer service and was told that the matter is being investigated and would take about 48hrs to resolve, regardless of me telling them that it was the only money I had and felt it's safer to have it in my account. Also, told them that I have kids and the schools re-open on the 15th and I need the money to buy the children's uniform and stationery, including their transport to school. Right now my children might not go to school and will have to wait until month end when I get paid in order to go to school. Neither of this is fair on me or my children.

Today is 12/01/2025 and I have been to the branch twice since the incident and called customer service numerous times, only to be told that the matter is still under investigation. I'm not sure what I need to do to get my money back as I feel that Capitec is ****ming people by not refunding them their hard earned money when incidents like this happen.